Privacy Policy
Harfantools is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have regarding your data.
Information We Collect
Information You Provide
- Account details: Name, email address, and password when you register
- Order details: Billing and shipping address, phone number, email address
- Payment details: Processed securely via our payment gateway — we do not store card numbers
- Communications: Messages you send us via email or contact forms
Information Collected Automatically
- IP address and browser/device type
- Pages visited, products viewed, and time spent on site
- Referring websites and search terms used to find us
How We Use Your Information
- To process and fulfil your orders
- To communicate with you about your orders, account, and enquiries
- To send promotional emails — you may unsubscribe at any time
- To improve our website, products, and services
- To detect and prevent fraud and unauthorised account access
- To comply with applicable legal obligations
How We Share Your Information
We do not sell your personal data to any third party. We may share necessary information with:
- Delivery partners — to fulfil and ship your orders
- Payment processors — to securely process payments
- Analytics providers — anonymised data to help us understand site performance
- Legal authorities — where required by applicable law
Data Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, or loss. All data transmitted through our website is protected by SSL encryption.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion of your data at any time.
Your Rights
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Object: Object to our use of your data for direct marketing
- Right to Portability: Request your data in a commonly used, machine-readable format
To exercise any of these rights, contact us at sales@harfantools.com.
Cookies
We use cookies to enhance your browsing experience. Please refer to our Cookie Policy for full details.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
Email: sales@harfantools.com
Support Hours: Everyday 09:00 – 21:00